Definition
This agreement (Agreement) is between Pro Omnis Telecommunication Ltd. (Pro Omnis) and an end user (Customer) regarding Pro Omnis’ communications services (Service): VoIP Phone system (ProTalk), internet service (Internet), or long-distance calling (Long Distance).
The rates and charges for the Service are subject to change without notifications to the end user. For most current rates and charges, the most current version of the Agreement, please visit www.proomnistelecom.ca
Term
Service is offered on a daily basis beginning on the date Customer activates Service and continues for that day. Without Customer’s notice of termination, The Service is automatically renewed.
Emergency Services – 911 Dialing
ProTalk offers 911 Emergency Dialing Services to its Customers. However, Emergency Dialing Services are VoIP based services, and therefore, are subject to certain limitations and that are different from traditional 911 services.
Customer acknowledges that Services do not support traditional 911 services. ProTalk utilize E911 where available. Where E911 is not available, 911 calls are routed to general emergency telephone numbers and the caller may be required to verbally state his or her address.
Service Outage
Services will not function in the event of a power outage or other interruption to your electricity service. You may need to reset your equipment after power outage to resume using the service. Service outages, suspensions or terminations of service by your broadband provider or ISP or Internet will prevent the use of ProTalk.
Liability
Pro Omnis does not control how 911 calls are answered by any local emergency response center and disclaims all responsibility for actions of any emergency response centers. Pro Omnis may not be held liable for any claim, damage and all claims arising from or related to the Service.
Pro Omnis does not guarantee uninterrupted Service and Pro Omnis’ liability is limited to a refund of charges for the affected Service for the length of time the problem existed, upon request. Pro Omnis shall not be liable for any indirect damages including interruption of business or lost profits.
Pro Omnis is not liable for: action in which Customer fail to dial correct access numbers respective to your location using the Service; disruption or unavailability of the Services; any act or omission of any third party; any event beyond the reasonable control of Pro Omnis including natural disasters, political affairs; its failure to activate any Service on the activation date you requested.
You agree to hold Pro Omnis harmless of all claims, including fees and expenses resulting from your use of the Service, which causes harm to another party. You must not use Pro Omnis’ trademarks, trade names, or designs. You must not act on behalf of Pro Omnis.
Cancellation or Termination
If a customer cancels ProTalk or, if Pro Omnis terminates ProTalk for any reason, the customer will no longer have access to 911 Emergency Dialing Services through Pro Omnis.
Pro Omnis may terminate any Customer’s Service if the Customer shows any aggressive behavior that threatens the safety of Pro Omnis representatives. Making threats against Pro Omnis staff, use of obscene and offensive language, and destruction of Pro Omnis property: including provided equipment relating to Service, all include as aggressive behavior eligible for termination of Service without notice.
In case of Service termination by Pro Omnis, the customer is required to return all Pro Omnis related equipment to Pro Omnis’ office within 14 business days including the post termination date. The customer also acknowledges unless the remaining balance has been successfully paid, the service termination will not be completed, thus delaying the termination date leading to increasement in remaining balance.
Incompatibility with Other Devices
Customer acknowledge that Pro Omnis Service may not be compatible with all non-voice communications equipment including home security systems, or other private telephone networks. You waive any claim against Pro Omnis for interference with or disruption of these services. While Pro Omnis Services may work with a home alarm system, it is not recommended.
Pro Omnis is not responsible for any computers or devices that are incompatible with Pro Omnis Internet. Customers are recommended to not relocate any of Pro Omnis equipment without notifying Pro Omnis in advance.
Service – Usage
Customer may not use our service or devices for illegal, fraudulent, improper or inappropriate purposes. Pro Omnis reserves the right to review and evaluate all customer accounts and to disconnect Service if Customer is using the Service for unlawful purpose.
Invoicing
Pro Omnis will provide Customer with a monthly invoice for Services, which may include, equipment purchases/rent, monthly service fees, usage fees, shipping charges, early termination fees, toll charges, applicable regulatory fees and charges. Monthly service fees are paid post of each month’s Service.
Liability for Unbilled and Underbilled Charges
Unless there has been deception by the Customer, the Customer is only responsible to pay previously unbilled or underbilled charges where it is correctly billed within a period of one (1) year from the date it was incurred. In the event of deception by the Customer with regards to a charge, any amount previously unbilled or underbilled may be charged at any time.
Billing Disputes
You may request a refund for any undisputed credit balance on your account between 60th to 90th day after cancelation with reasonable processing fee. If your credit balance is not claimed within the 180-day period, any account credits provided by Pro Omnis will expire.
Payment
Pro Omnis may suspend or terminate the Service in case outstanding balance for use of Services is unpaid. All accrued charges will be due and payable to Pro Omnis. Suspension or termination will not relieve the customer from any obligation to pay all amounts owing to Pro Omnis.
Termination of Service
To terminate a service, contact Pro Omnis at 1-888-290-3237 or 604 638 8777 AND return any renting equipment to (ROOM B) 219-4501 NORTH ROAD, BURNABY BC, V3N 4R7 within fourteen days after termination call in its original condition with all packing materials, accessories, and documentation with bar codes intact as originally provided to the Customer.
Technical Support
Pro Omnis provides technical support for Services during its normal business hours. Any technical support that is found to be an issue not of Pro Omnis Service will have appropriate dispatch charge applied to Customer’s account.
Copyrights
All software utilized or provided by Pro Omnis in connection with the Services shall be and at all times remain the property of Pro Omnis and are protected by copyright laws.
This Agreement constitutes agreement between Pro Omnis and Customer and supersedes all prior agreements to the subject.
### Additional costs ###
Modification charges
If the customer requests to modify(downgrade/upgrade) their current plan/service of the internet, 1 time of $5 modification fee will be applied.
Declined payment charges
If PA (pre-authorized) payments get declined, $5 PA RETURN FEE will be applied.
If Cheque payments get declined, $5 CHEQUE BOUNCE FEE will be applied.
If the customer wants to return the pre-authorized credit card batch payment that is already processed, 2% of the return processing fee onto the return amount will be applied.
If the customer wants to request the return with cheque payment, the $1.50 mail fee will be deducted from the return amount.
Installation charges
If customer wants to install the Internet service, $25 installation fee will be applied.
If additional line construction for network installation is needed, NETWORK MAINTENANCE FEE will be applied.
If the customer requests for service maintenance that is not related to network, $30 MAINTENANCE FEE will be applied.
If the customer wishes to cancel the internet installation process, and if the request has been made is within 48 hours from the installation date, a $25 processing fee will be applied. [Feb 6, 2025 effective date]
Cancellation charges
If the customer requested the device to be picked up from their residence, $10-$15 pickup fee will be applied.
If the devices that have been provided are not returned within 2 weeks of cancellation, $150 DEVICE FEE will be applied.
If the customer requested to re-instate the cancelled phone number, $10 TELEPHONE RE-CONNECTION FEE will be applied
If the customer cancels the service within the contract period, total cancellation fee of remaining months of contract times $35 will be applied.
Suspension charges
If customer wishes to suspend their Internet service, a suspension fee of $12 per month will be charged from the date of application. [Feb 19, 2025 effective date]
Device/additional rental charges
If the customer requests to rent a phone for their home/business phone service, $5/M each DEVICE RENTAL FEE will be applied.
If the customer requests to rent an extra router or wi-fi booster, $5/M each DEVICE RENTAL FEE will be applied.
If the customer requests to keep their phone number during the vacation period, $5/M PHONE NUMBER PARKING FEE will be applied.
If the customer requests to purchase google chrome cast, or if the customer requests to use their own devices instead, additional fees may apply (amount varies in each case).
Overdue charges
If the payment is not made before the due date (23rd of every month), 2.5% of the total balance will be additionally applied as a LATE FEE.
Mailing charges
$1.50 MAILING FEE will be applied for a paper invoice via mail.
All service charges above do not include tax.
Please note that long-distance service charges are subject to change at any time based on international exchange rates.
